Mitigating the risk of organised crime on banks' call centres

A balanced defence

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In 2006, Strathclyde Police in Scotland alerted the financial industry to a worrying new threat: one in 10 of Glasgow’s financial call centres was being infiltrated by organised crime gangs. Call centres represented a key weakness through which organised crime could target banks’ operations, and the risk was just as real for local operations as for call centres offshore. Six years on, the risk is as threatening as ever – but banks are by no means helpless in fighting it.

It’s clear why call

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