Video: Japan earthquake highlighted ‘lifeline role’ of banking services

Banking leaders learned a number of valuable lessons from the Great East Japan Earthquake in March such as the importance of comprehensive business continuity plans (BCPs) but also how banks can play a role in binding a community together.

At some banks, BCPs worked well and even in earthquake-hit areas, branches opened on Saturday, the day after the earthquake and tsunami struck. "Because of the blackout and problems with ATMs we opened the window to pay cash to people," says Masao Hasegawa, ch

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