FSA report reveals shape of future FCA enforcement

London's Canary Wharf

The Financial Services Authority (FSA) has taken steps to warn institutions over retail processes by publishing its first Retail Conduct Risk Outlook (RCRO) as part of the regulator’s enhanced consumer protection strategy.

The report was previously included in the larger financial risk outlook series, but has now been spun off to provide more focus from the regulator.

An FSA spokesperson says the new report reflects worries consumers are demanding innovative financial products that can maximise

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