Banks eye agentic AI to streamline KYC workflows
Execs from ING, JP Morgan and Standard Chartered tell how they plan to tap AI to optimise onboarding
JP Morgan is tackling an old problem – know-your-customer onboarding – with new technology. The bank is creating a new agentic AI-based onboarding system for its clients, set to be in production by the end of April. A process that used to take up to five days will be shortened to less than a minute.
“We are going to do a complete reimagination, which is agentic-first. That means agents will
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