Introduction
Introduction
Introduction
Reputational Risk: A Short Introduction
What History Teaches Bankers about Reputation Management
An Asset–Liability View of Banks’ Reputation
Reputational Risk in the Universe of Risks: Boundary Issues
Corporate Governance Changes Following Reputational Damage in the Financial Industry
Reputational Risk and Prudential Regulation
Managing Stakeholder Expectations
Environmental and Social Risks from the Perspective of Reputational Risk
The Relationship between Reputational Risk Management and Business Continuity
Tracking Reputation and the Management of Perception at UniCredit
Successful Recovery from Reputational Crises: Legitimate versus Illegitimate Risk Case Studies
Reputational Risk Management Across the World: A Survey of Current Practices
Governance as the Starting Point for a Reputational Risk-Management Process
Managing Reputational Risk in a Major European Banking Group
The Implementation of the UniCredit Group Approach
Promotional Banks: An Introduction to Reputational Risk Management
Reputational Risk Management in a Global Insurance Company
Reputational Consequence Management: The Future
Reputational risk – or RepRisk – is an emerging topic in the universe of risks. On the one hand, reputation is a key asset for every institution, every corporation and every bank. It is the basis for trust, customer and employee loyalty, business partnerships, transaction volume and ultimately earnings. On the other hand, during the financial crises the reputation of all banks suffered across the whole industry. That is why reputation seems to be regarded as an ever more important and fragile asset. Financial institutions have governance structures, methods and processes in place that deal with improving reputation and at least some aspects of keeping reputation, such as public-relations departments, marketing departments, issue-management processes, crisis communication processes and so forth. While those approaches have their merits, managing reputation without systematically identifying, assessing, reporting, managing and monitoring the risks threatening it generally does not lead to an efficient institutional set-up.
Thus some of the major financial institutions have started to implement methods and processes for dealing with the issue of
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