TCF progress and desired outcomes outlined by the FSA

Firms have made progress with Treating Customers Fairly (TCF) initiatives, but the Financial Services Authority (FSA) will continue to examine the quality of work done by firms and senior management, said the authority’s managing director of retail markets, Clive Briault.

Speaking at the FSA’s TCF conference, Briault discussed how the FSA will expect firms to measure the six desirable consumer outcomes and deliver the outcomes using a principles-based approach.

The FSA has focused on four key

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