Finding the behavioural roots of financial failure

Operational risk managers can use behavioural finance and psychology tools to align their risk management processes and deal with the psychological drivers of risk, such as cognitive bias and group thinking

The human factor: influences on financial decision-making

While regulators continue to place significant pressure on firms to improve their internal systems and controls, they have also become more interested in firms' risk culture – though, without a strict set of regulatory requirements, financial institutions have been left to figure out for themselves how to assess or change behaviour.

Reminders of past conduct failings are never too far away. In May the Federal Reserve chair Janet Yellen recapped yet again the weaknesses that set the stage for the