Capital-at-risk structured products receive highest proportion of successful complaints: UK

More complaints against structured capital-at-risk products were resolved in favour of UK consumers than for any other financial product investigated by the Financial Ombudsman Service last year

Nine in 10 structured capital-at-risk product complaints are successful

In the 2011/2012 financial year, 90% of all reported grievances about structured capital-at-risk products made in the UK were successful.

This is higher than the four-in-five consumers successful in their complaints against payday loans (81%) and higher than the figure for payment protection insurance (PPI), in which 82% of complaints were resolved in favour of the complainant.

The figures are likely to be skewed, however, by the fact that the number of complaints about structured capital-at

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