The Hong Kong Monetary Authority (HKMA) has issued a report based on the findings of a mystery shopping exercise conducted last year on the sales practices of retail banks in respect of unlisted securities, futures investment products and structured deposits.

The exercise was carried out between July and November 2010 and saw 350 mystery shoppers act as potential customers to gather information on sales processes at 20 small, medium and large banks that sell investment products through their

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