Keeping the wheels turning

Nine months ago, two colleagues in the Munich headquarters of E.ON's European energy trading division sat down for a chat over a cup of coffee. The conversation turned to business continuity. At the time, the division's business continuity plans took the form of a printed manual, which laid out procedures to help the company cope with any of 15 different scenarios – a fire in the basement for example, or the incapacitation of key decision-makers. Thorsten Blüher, the organisation's enterprise

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