Santander's Steve Bhatti on managing op risk at a diverse bank
Steve Bhatti, chief operational risk officer at Santander North America, certainly has his hands full. From 700 retail branches to private banking to the money transfer business, he has plenty to oversee. He talks to OpRisk about dealing with different op risk profiles, vendor risk management and more
When North American bank Sovereign officially rebranded as Santander on October 17, 2013, it was almost five years to the day since the Spanish banking giant had bought up the struggling US retail bank. In doing so, Santander took on more than 700 retail bank branches across the US, adding a significant operational risk oversight need to the business.
And this is not Santander's only business
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