Santander's Steve Bhatti on managing op risk at a diverse bank

Op risk chief talks AML, risk profiling, third parties and more


When North American bank Sovereign officially rebranded as Santander on October 17, 2013, it was almost five years to the day since the Spanish banking giant had bought up the struggling US retail bank. In doing so, Santander took on more than 700 retail bank branches across the US, adding a significant operational risk oversight need to the business.

And this is not Santander's only business interest in the US. Between 2006 and 2009 Santander took over the running of Drive Financial Services, a

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