Top 10 op risks: IT failure
The sixth in our series of top 10 op risks for 2014 looks at IT failure. System crashes are an embarrassingly public way to lose money – and will become less and less affordable as transaction speeds grow
IT systems failures have taken more than one major bank offline in the past few years – in one of the most serious instances in 2012, customers of Royal Bank of Scotland (RBS) spent days or weeks unable to access their accounts after a botched systems upgrade caused widespread problems. While rivals may have quietly welcomed the site of a competitor in difficulties, more recent events have focused
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