Customer care

MANAGEMENT

By the end of December 2008, firms authorised by the UK Financial Services Authority (FSA) are expected to be able to demonstrate to themselves and the FSA that they are consistently treating their customers fairly (TCF). While there is still confusion at some firms about what the concept of TCF actually requires, the FSA is clear that firms that fail to meet the deadline on time will, ultimately, be considered for investigation and enforcement action.

Although TCF simply sounds like a

Only users who have a paid subscription or are part of a corporate subscription are able to print or copy content.

To access these options, along with all other subscription benefits, please contact [email protected] or view our subscription options here: http://subscriptions.risk.net/subscribe

You are currently unable to copy this content. Please contact [email protected] to find out more.

To continue reading...

You need to sign in to use this feature. If you don’t have a Risk.net account, please register for a trial.

Sign in
You are currently on corporate access.

To use this feature you will need an individual account. If you have one already please sign in.

Sign in.

Alternatively you can request an individual account here: