Customer care


By the end of December 2008, firms authorised by the UK Financial Services Authority (FSA) are expected to be able to demonstrate to themselves and the FSA that they are consistently treating their customers fairly (TCF). While there is still confusion at some firms about what the concept of TCF actually requires, the FSA is clear that firms that fail to meet the deadline on time will, ultimately, be considered for investigation and enforcement action.

Although TCF simply sounds like a

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