HSBC exec: measure culture through smarter surveillance

Machine learning could help gauge positive sentiment from surveillance logs, says Elhedery

The Covid work-from-home era has caused banks to fret about an erosion of their employees’ cultural capital. Now, a senior executive at HSBC is touting a potential fix: repurposing existing surveillance techniques to also track positive behaviour among their workforce.

Financial firms have long sought to measure the quality of internal risk culture, nudged along by regulatory prompts; but even before the coronavirus pandemic forced the vast majority of executives at financial firms to work