Asia-Pacific banks revise conduct scorecards in culture push

DBS, Maybank and others tweak performance metrics to reward good behaviour over hard sales


With regulators from Sydney to Singapore turning the screws on the conduct risk framework, banks in the region are making structural changes to the way they measure employee performance.

Take the case of Maybank, Malaysia’s largest lender by assets, which has overhauled the individual compensation model across its network. When evaluating a staff member’s performance, the bank now takes into account metrics such as client satisfaction and ethical behaviour, alongside financial targets.


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