Citizens: tearing up the rule book

Super-regional’s CRO streamlines RBS-era lending rules to speed up credit approvals

Tearing up the book

When Malcolm Griggs joined Citizens Financial Group as chief credit officer in 2014 from one of the US’s largest banks, he might have expected to find a nimble, straightforward process governing lending at an institution solely focused on making business and personal loans. What he found was the opposite: credit officers at the Providence, Rhode Island-based super regional often had to get approvals from their superiors two or three levels higher simply to get sign-off on routine credit

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