US Bank’s op risk chief on terrorism and continuity

Jodi Richard, US Bank’s chief operational risk officer, explains her overhaul of the firm’s op risk programme, including its plans for crisis management

Jodi Richard: “We want to make sure we have the right tools to manage the risk to our company and shareholders, and protect our employees”

Terrorism is a constant worry for financial services firms. That includes the spectre of organised extremist groups – such as those accused of perpetrating recent attacks in Brussels, Nice and Paris – as well as the threat of radicalised 'lone wolf' operatives.

Given what it sees as a heightened risk, US Bank is reinforcing its plans for this kind of event.

"We've been looking at everything in that space to make sure we are nimble and confident in our response," says chief operational risk