Knowledge management seen as key issue post-September 11, says Celent


BOSTON, MASSACHUSSETTS -- Knowledge management is the key issue in business continuity planning thrown up by the September 11 attacks on the World Trade Center towers in New York’s financial district.

That’s the view of Matthew Josefowicz, analyst with business consultants Celent Communications and author of a Celent report on continuity planning published in October.

Commenting on the report to Operational Risk, Josefowicz said the attacks should encourage financial firms to make sure critical

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