The Human Factor -- Definition And Measurement


Crime figures for England re leased by the Home Office on January 18 highlight the more negative aspects of the human factor in banking.

Fraud, including credit card crime on the internet, increased by 29% in the country as a whole, while there was an increase of almost 9% in crime in the City of London.

Meanwhile in the U.S., statistics compiled by the FBI for 1998 show that some 32% of convictions for crimes against financial institutions involved bank employees -- so-called "insider crime".


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