How UK banks are changing their culture post-crisis

Financial institutions are changing the way they deal with operational risk as public pressure shifts the focus to ethics, business line responsibility and compliance capabilities. But vast challenges remain for a full cultural shift

One of the main messages from banks these days is that they are actively seeking to improve their culture and repair the trustworthiness of the financial sector. This is largely in response to regulatory and policy-maker pressure; but operational risk losses in the past five years, related to events such as benchmark manipulation, mis-selling, insider trading and sanctions violations, have also