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A renewed focus on operational risk: mitigating new risks while deriving a competitive advantage

The panel

  • Moderator: Gregory Kanevski, Global head of banking, ServiceNow
  • Michael Murphy, Risk transformation officer, ServiceNow
  • David Blaszkowsky, Senior adviser, Eficens Systems
  • Adam Ennamli, Chief risk officer, General Bank of Canada

Two-thirds of chief executives report that technology risk has grown significantly over the past few years, and more than 70% say it is now the biggest risk their banks face, according to a 2023 survey of 750 global banking executives conducted by ServiceNow and ThoughtLab. As firms rely on people, processes and technology to facilitate almost any service across their enterprises, they must address the intersection of these risks.

Against this backdrop, regulators are preparing to introduce sweeping capital rule alterations with relatively short implementation periods. Firms that address operational risks in a holistic and integrated manner will realise risk and compliance benefits, and boost strategic and financial performance, providing them with a competitive edge.

This webinar, produced in partnership with ServiceNow, explores how firms are preparing for the challenges posed by these regulatory shifts, benchmarking their approaches and making strategic changes.

Key discussion points:

  • The potential impact of shifts in banking supervision and the future landscape of the financial sector
  • Strategies for banks enhancing their op risk programmes and tools, ensuring complete readiness for compliance by July 2028
  • How leading firms are creating competitive differentiation within risk strategies
  • Practical steps to improving technology risk management and resilience.

This webinar is essential viewing for banking professionals eager to stay ahead of the curve, and to understand the nuances and implications of these impending regulatory changes.

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