Murex Services provides clients with premium support at every step, from implementation, evolution, upgrade and extension, to day-to-day and after-hours activities. The company’s approach is based on a set of core principles, starting with client-centric organisation, personalised service and expert advice.
In addition to in-house support, each client is allocated a dedicated services team and named support co‑ordinator. Client services teams also play an advisory role, highlighting how the latest technology and delivery methodologies can provide benefits. In addition, Murex has a strong global implementation partner network with a deep knowledge of the company’s products. Murex actively facilitates a flow of knowledge from its experts to its clients through a combination of hands‑on experience, classroom learning, e-learning and extensive supporting materials.
Murex’s MXpress implementation methodology aims to accelerate time-to-market and substantially reduce project risk. Market best practices and implementation experience gathered over hundreds of diverse client projects are documented and configured, creating ‘out-of-the-box’ business processes that can be adopted directly by clients or customised to fit their specific requirements. For extension or upgrade projects, Murex’s MXplus methodology helps clients define a clear development scope and concrete deliverables, and plan the budget, staffing and timing of a project.
MXtest is a comprehensive testing tool that includes pre‑packaged testing to help reduce implementation and system evolution costs, facilitate scope extension and ensure smooth day-to-day running of the MX.3 platform.
Launched in 2017, Murex Operate delivers fast and effective technical support to global users of MX.3 outside standard working hours. The service helps restore normal operations if a technical incident affects the availability, stability or functionality of the system, and identifies why an incident occurred to prevent it from happening again. For clients considering cloud as a means of reducing complexity and total cost of ownership, Murex has developed a service covering exploration and migration to cloud, with assistance also available from integration partners with the skills and experience to run efficient MX.3 cloud projects.
Murex is currently piloting a delivery approach that enables a continuous flow of value to clients, from the initial request for development, to the development itself, its packaging, release and final integration into the production environment.
“Murex offers a detailed structured approach to implementation and support with several formalised methodologies and tools.”
“Murex has a proven, highly experienced, well-resourced support and implementation team – both its own employees and through partners. Processes, roles, responsibilities and service-level agreements are well defined. The company offers multiple delivery and support models to suit different client requirements.”
Elise Gagneux, head of client services, Murex, says:
“We know that successful projects are built on two pillars: expertise and alignment with the long-term interests of clients. For more than 30 years, Murex has been working alongside clients to ensure they have the skills, resources and support they need to get the most out of our platform. Our services teams have deep capital markets knowledge and are MX.3 platform experts with a wealth of project experience. They can also provide advice to clients when planning their next steps, like moving to the cloud or replacing a legacy system.”