Risk managers say second line needs to identify its value-added

Risk Live: Risk functions must see themselves as problem-solvers, but first line should share responsibility

The second line of defence should be explicit in thinking about the value it brings to a financial institution, according to senior risk managers, in order to ensure buy-in from the first line and a healthy risk culture across the business.

“When you have direct clients, you see their satisfaction, you see they like your service, they buy your service, you see a direct form of reward,” said