Tony Taylor and David Jones, Yorkshire Building Society

Tony Taylor is group risk manager and David Jones chief auditor for the Yorkshire Building Society, a £10 billion capital mutual society that focuses on residential lending.

In 1998, they began to develop an approach to operational risk management that complemented an increasing focus on risk within the internal auditing process, introducing advanced technology to automate risk/control assessment.

What prompted the Society to implement a new programme for op risk management?

The project was

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