Playing fair

Despite the credit crunch banks are reminded to treat their customers fairly

As the credit crunch bites, repossessions rise and consumers find it harder to pay their monthly bills, regulators on both sides of the Atlantic have been highlighting the importance of financial services firms adhering to Treating Customers Fairly policies. FSA chief Hector Sants has spoken of the importance for firms to have in place, and operate, a written policy and procedures for dealing fairly with customers in arrears, while the US Federal Reserve has proposed new rules to protect