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Top 10 op risks 2018: mis-selling

Speculation rife among survey participants over ‘the next PPI’

The mis-selling of financial products – from humble residential mortgages, to securitisations stuffed full of thousands of them – has been a perennial concern for op risk managers over the past decade. Their fears are perhaps an honest reflection of a financial services industry founded on a target-driven sales culture, that will always be open to abuse.

Practitioners’ pessimism is well founded

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