A new era for risk: the move toward ‘customer risk experience’

- 27 Jun 2023

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There has been a significant shift in thinking within risk functions at global institutions, away from viewing risk as a cost centre and more towards seeing it as an enabler of a frictionless customer journey.

Research into the risk function of the future has identified a strong and accelerated drive to consider risk management as a key enabler of a great customer experience. This evolution has been termed the ‘customer risk experience’.

Download the Chartis report, A new era for risk: the move toward ‘customer risk experience’

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