Standards panel will use ombudsman data to monitor bank quality

News that the planned UK Banking Standards Review Council will use ombudsman decisions to assess banks' internal cultures could mean trouble for some major banks

richard-lambert
Richard Lambert

The planned UK Banking Standards Review Council (BSRC), outlined in a report published today by Richard Lambert, would look at complaint data from the Financial Ombudsman Service to assess banks' internal culture and controls – a measure which could produce dramatic differences across the industry.

Lambert, a former director-general of the Confederation of British Industry (CBI), was commissioned by the UK banking industry last year to look into setting up a new industry body responsible for

Only users who have a paid subscription or are part of a corporate subscription are able to print or copy content.

To access these options, along with all other subscription benefits, please contact info@risk.net or view our subscription options here: http://subscriptions.risk.net/subscribe

You are currently unable to copy this content. Please contact info@risk.net to find out more.

Sorry, our subscription options are not loading right now

Please try again later. Get in touch with our customer services team if this issue persists.

New to Risk.net? View our subscription options

Register

Want to know what’s included in our free membership? Click here

This address will be used to create your account

Most read articles loading...

You need to sign in to use this feature. If you don’t have a Risk.net account, please register for a trial.

Sign in
You are currently on corporate access.

To use this feature you will need an individual account. If you have one already please sign in.

Sign in.

Alternatively you can request an individual account here