Conduct risk: put customers first, says Eiopa's Bernardino

Managing conduct risk should mean more than adding small print to marketing materials, says Eiopa chairman Gabriel Bernardino. The onus must be on companies to do right by their customers, and to prove it to supervisors.

Gabriel Bernardino, chairman of the European Insurance and Occupational Pensions Authority (Eiopa), has frequently discussed conduct regulation in recent months, most notably including it as one of three themes in his opening comments at the organisation's own annual conference in November. His enthusiasm for the topic matches growing activity from others, including the UK's Financial Conduct Authority, which are taking a more aggressive approach to conduct regulation in financial services.

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