Conduct risk: put customers first, says Eiopa's Bernardino

Regulatory scrutiny will go deeper than point of sale

Gabriel Bernardino

Gabriel Bernardino, chairman of the European Insurance and Occupational Pensions Authority (Eiopa), has frequently discussed conduct regulation in recent months, most notably including it as one of three themes in his opening comments at the organisation's own annual conference in November. His enthusiasm for the topic matches growing activity from others, including the UK's Financial Conduct Authority, which are taking a more aggressive approach to conduct regulation in financial services.