HSBC op risk team "were not delivering full value", Cooke says
A year into an overhaul of its operational risk function, HSBC's op risk head Mark Cooke described how it had suffered from over-complexity and a 'mechanical' approach
Mark Cooke, global head of operational risk at HSBC, told delegates at the OpRisk Europe conference in London today (June 11) that "op risk now has a much more skilled and experiential role than the mechanical feature we've seen in the past".
HSBC took the decision a year ago to pause and take stock of the operational risk function. "We said OK, what is working? What is not working? And we worked
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