Top 10 op risks 2015: conduct risk

The fifth of our top 10 operational risks for 2015 looks at conduct risk and cultural shift. Banks will face growing pressure for wholesale cultural change – a difficult task for the op risk teams charged with overseeing it

In 2015, companies across the financial sector will continue to feel pressure to address conduct issues – for good reason. Bad behaviour seems to be widespread and intractable. Even as banks were being fined hundreds of millions of pounds for their attempts to rig the Libor benchmark rate, their employees were continuing to try – largely unsuccessfully – to profit