Managing reputation risk
View AgendaKey reasons to attend
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Identify stakeholder expectations and how to deliver on them
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Apply best practice approaches for effective reputational risk management
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Understand the reputation management cycle and key metrics
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About the course
The importance of stakeholders’ capacity to influence each other to impact the firms reputation and license to operate, is a focus for many organisations.
Join us on this virtual learning experience where participants will explore the criteria needed to best prioritise stakeholder groups by identifying measurable behaviours to continuously adjust these priorities. Led by subject matter expert Dr Ariane Chapelle, this course develops participants’ skills in proactive and reactive reputational risk management, creating a best practice framework to implement.
Workshop sessions supporting the classroom theory apply the Covid-19 crisis and its impact on firm reputation, giving participants the tools to navigate reputational risk both in principle and through market surveys.
Learning objectives
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Understand the key considerations for reputation management in Covid times
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Identify evidence on the links between reputation and stakeholders’ behaviours
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Develop critical skills for managing reputation proactively and reactively
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Measure reputation damage through stakeholders’ behaviours
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Create a comprehensive framework for the successful management of reputational risk
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Prioritise stakeholders to minimise reputation damage
Who should attend
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Operational risk
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Enterprise risk
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Operations
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Internal audit
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Compliance
Agenda
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Managing reputation and stakeholders
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Stakeholders expectations
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Incident management and reputation protection
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Workshop: measuring reputation
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