Managing reputation risk

  • 2 days
  • Operational risk
View Agenda

Key reasons to attend

  • Identify stakeholder expectations and how to deliver on them

  • Apply best practice approaches for effective reputational risk management

  • Understand the reputation management cycle and key metrics

  • Find out more

Customised Solutions

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Working with the portfolio of expert tutors and’s editorial team, we can develop and deliver a customised learning to make the most impact for your team, from initial assessment to final review. 

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About the course

The importance of stakeholders’ capacity to influence each other to impact the firms reputation and license to operate, is a focus for many organisations.

Join us on this virtual learning experience where participants will explore the criteria needed to best prioritise stakeholder groups by identifying measurable behaviours to continuously adjust these priorities. Led by subject matter expert Dr Ariane Chapelle, this course develops participants’ skills in proactive and reactive reputational risk management, creating a best practice framework to implement. 

Workshop sessions supporting the classroom theory apply the Covid-19 crisis and its impact on firm reputation, giving participants the tools to navigate reputational risk both in principle and through market surveys.

Learning objectives

  • Understand the key considerations for reputation management in Covid times

  • Identify evidence on the links between reputation and stakeholders’ behaviours

  • Develop critical skills for managing reputation proactively and reactively

  • Measure reputation damage through stakeholders’ behaviours

  • Create a comprehensive framework for the successful management of reputational risk 

  • Prioritise stakeholders to minimise reputation damage

Who should attend

  • Operational risk

  • Enterprise risk

  • Operations

  • Internal audit

  • Compliance


  • Managing reputation and stakeholders

  • Stakeholders expectations

  • Incident management and reputation protection

  • Workshop: measuring reputation

Enquire about:

  • Agenda and registration process
  • Group booking rates
  • Customisation of this programme
  • Season tickets options

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