It has also differentiated itself with its drive to improve client service. For example, it expanded its net asset value (NAV) production centre in Malaysia and created an operations control team to perform third-level and periodic control based on a new in-house application. Since implementation, it has seen significant improvement in NAV accuracy. The group has also strived to implement enhanced global standards for performance fees and customise its calculation methodologies across jurisdictions.
Another improvement is the functionality of its online portal and the offer of consolidated access to RBC Dexia’s products and services globally. Through the reporting web tool, clients can access a broad range of standard or customised reports. Despite this electronic tool, RBC Dexia understands the importance of human contact and considers part of its strength to be its team of specialists who work with clients to understand their operations, culture and technology before they develop service standards and reporting practices.
In addition, the group has made two Multifonds releases during the last 12 months, which have improved automatic management of pricing quality codes, provided enhancements for Italian legal reporting and introduced new valuation reports for options and futures by counterparty. The success of RBC Dexia’s initiatives is reflected in the size of its client base. Assets under administration grew from €1.4 trillion to nearly €2 trillion from June 2009–10.
Click here to view the article in PDF format.