UK structured products complaints fall on improved education

Barclays structured product falls foul of financial ombudsman

photo of barclays headquarters in london's canary wharf
Ombudsman upholds complaint against Barclays

Complaints about UK structured products fell by more than 700 between the first half and second half of 2013, with the financial ombudsman receiving 1,576 complaints between July and December, compared with 2,283 during the previous six months. The results are promising, but "there is still room for improvement and all links in the chain hold some responsibility," says Thomas Hughes, operations manager at StructuredProductReview.com in Newcastle. "From my perspective, education is key. With t