Conduct remedies should focus on value not price

Regulator overlooking wider customer benefits, says PwC's Steve Folkard

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On April 1, the UK’s Financial Conduct Authority (FCA) took on new powers to oversee competition in the financial services sector. The new powers coincide with a report from the FCA expressing concerns around competition in the retirement product market. Life Assurers find themselves asking what this now means for their business and how they should respond.

The FCA’s new legal powers give it greater scope to formally investigate, enforce and fine financial services firms for competition breaches