Integrated investor services boost CQS client experience

13th Annual European Single Manager Awards 2013

Leila Kotlar-Bouget, global head of client service at CQS

Customers at Claridge's take it for granted that service will be superb and the experience from the end-user's point of view will be to a consistent and high standard. In the hedge fund world, it falls to the investor relations team in the main to provide that experience before, during and after a decision to allocate capital is made by investors.

Every management company has a different way of organising its investor relations. At CQS, the $12.1 billion hedge fund founded by Michael Hintze, Lel